Personal effectiveness

Build emotional intelligence around business development, focusing on how to master critical client interactions.
This Principal and Partner level programme assumes a reasonable proficiency in business development activities.

Learning outcomes

  • Communicate more effectively, using models that will increase the impact of communication
  • Demonstrate increased personal presence
  • Exemplify collaborative, confident and proactive business development behaviours
  • Frame client’s issues, lead the thinking, whilst addressing their concerns
  • Handle resistance and conflict productively to strengthen the relationship

Learning modules

  • Initiate the relationship
  • Develop the relationship
  • Deepen the relationship

Participant level: Manager and above

Duration: 3 days*

*Please note the duration of the programmes are given as a typical guideline, however all programmes are tailored to meet clients’ specific objectives.

Click through to complementary programmes

• Brand development • Building your business
• Expanding your client opportunity • Negotiation behaviours • Networking
• Partnering with procurement • Proposal writing • Responding to RFP/ITT