Kirstie Skates has twenty years’ experience as a consultant, trainer and coach working with organisations and individuals on behavioural understanding and change.
At PSfPS, Kirstie works with clients in the UK, Europe, and USA delivering a wide range of programmes including Change Management, Structured Communications, Presenting with Impact, Analytical Problem Solving, Career Planning and Coaching for Change.
Kirstie spent the first part of her career working for Proxicom, a NASDAQ-quoted e-business consultancy where she used consumer insight and behavioural psychology to develop the online value propositions for a range of clients including The Carphone Warehouse, Abbey National and Royal and SunAlliance.
At SHM, a boutique London consultancy, Kirstie gained wide experience of planning and delivering organisational and cultural change for organisations such as Diageo, Unilever, ICI and the Department of Health. Key areas of focus included conducting diagnostic research, developing new operating models, managing stakeholder analysis and evaluating progress. She was also instrumental in designing and delivering leadership and change programmes for executives and their staff to embed behavioural change. During her time at SHM, Kirstie managed a joint business-academic research project focused on developing new insights into the psychology of conflict and its resolution.
Kirstie has an MA in Experimental Psychology from Somerville College, Oxford and a Professional Diploma in Marketing (Chartered Institute of Marketing). She is also an executive coach with a credential from the International Coach Federation.
Outside of work, Kirstie enjoys competing in triathlons, open water swimming and is attempting to learn to ski (encouraged by her fearless children!)