Developing support professionals

This one day session is aimed at improving the quality of interactions between support staff and professionals.

Learning outcomes

  • Increased confidence with senior stakeholders
  • More effective and structured interactions
  • Greater awareness of the wider stakeholder group, its implications for deliverables and the inclusion of stakeholder views and needs

Learning modules

  • Understanding stakeholders
  • Managing expectations
  • Dealing with conflict
  • Managing personal presence
  • Effective conversations

Participant level: Administration/Support Staff

Duration: 1 day*

*Please note the duration of the programmes are given as a typical guideline, however all programmes are tailored to meet clients’ specific objectives.

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Participant feedback

It was very instructive, for the first time I could see my everyday job from a different view, more responsible, more on the managing side, and much more structured than I thought.”

“It provides great keys to work more efficiently with consultants in the future, but also to face every situation in my future professional/personal life.”

“It was very well targeted and speaking to me and the tutor’s way of leading it was just perfect.”

“Thank you very much for giving us the best tools to grow, improve and plenty of motivation for the future!”